Are you happy with your Bank Customer Service? If not why not? Are you concerned about the Service Charges, Card charges, Interest charges and other Account fees? Or are you frustrated by the bureaucracy or lending restrictions? Most importantly, do you think that moving your Bank account to a different Bank would resolve these issues?
Evidence suggests that most business men and even personal account holders have a story to tell about the quality of their customer relationship with their Bank. This ranges from minor to serious complaints.
Research has in the recent past shown that there is increasing competition in the Banking industry and banks should be more keen to hear your complaints and think carefully about ways to handle them. Yet, “your Bank thinks you don’t know this.”
Now let me tell you what you ought to know. A review of the UK and European loan markets by Lloyds TSB for example showed that “Banks were focusing more on middle market borrowers because competition at the top end of the market is getting stiffer.” You therefore deserve the best service.
The research further raises concerns that banks ought to consider seriously. For example “competitive charges” appeared to be the second highest priority on SME’s wish list. Interest rates are also another potential bone of contention, but the most complaints emerge over issues such as Clearance times.
Honestly, “there must be no reason why electronic payments shouldn’t clear on the same day” It happens in developed countries so it must if Automated systems exist in the other countries as well.
But it’s not much use complaining about your Bank knowing that completion in the sector is increasing if you are not prepared to move. Funny enough, Research has found that the number of people considering changing Banks had increased yet the actual amount that did so was almost unchanged.
If you found this article helpful please feel free to leave your contribution.
About the Author:
Fixed Asset Consultant at Prosperity Agencies Limited with over 10 years practical experience in physical verification, bar-coding of assets and fixed asset software implementation +260 211 239859
Let's Get Connected: Linkedin | Facebook | Google Plus
Post a Comment